At ArcticAttire, your satisfaction is our top priority. We aim to provide the best shopping experience, and we understand that there may be instances where you need to return an item or request a refund. Below is a detailed outline of our Returns & Refunds process, including how to handle different situations such as damaged or defective items, incorrect orders, cancellations, and more.

1. Return Eligibility

To be eligible for a return, the item must meet the following conditions:

• Must be unworn, unwashed, and in its original condition with all tags attached.

• Must be returned within 30 days of the delivery date.

• Must be accompanied by proof of purchase (e.g., order number, receipt).

2. Return Process

To initiate a return:

1. Contact Us: Email us at [email protected] with your order number, reason for the return, and any relevant photos (if applicable).

2. Receive Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions for shipping the item back to us.

3. Ship the Item: Pack the item securely in its original packaging and include the return authorization number. Return shipping costs are the responsibility of the customer unless the return is due to a defective, damaged, or incorrect item.

Once we receive and inspect the returned item, we will notify you of the status of your return.

3. Refund Process

Refunds will be issued to the original payment method within 5-7 business days after the returned item is received and inspected. Please note that depending on your payment provider, it may take additional time for the refund to appear in your account.

• Full Refunds: Eligible for items that are returned in their original condition.

• Partial Refunds: May be issued for items that show signs of wear, missing tags, or returned outside the 30-day window.

• Non-Refundable Items: Gift cards and final sale items cannot be returned or refunded.

4. Situational Returns & Refunds

4.1. Damaged or Defective Items

If you receive an item that is damaged or defective:

• Contact Us Immediately: Email [email protected] with photos of the damaged or defective item.

• Return Shipping: We will cover the cost of return shipping for damaged or defective items.

• Replacement or Refund: You can choose to receive a replacement or a full refund, including any applicable shipping costs.

4.2. Incorrect Items Received

If you receive an incorrect item:

• Contact Us Immediately: Email [email protected] with details of the incorrect item.

• Return Shipping: We will cover the cost of return shipping.

• Replacement or Refund: We will send the correct item or issue a full refund, including shipping costs, based on your preference.

4.3. Items Not Received (Lost Packages)

If your package is marked as delivered but you have not received it:

• Contact Us Immediately: Email [email protected] with your order number.

• Investigation: We will work with the shipping carrier to investigate the issue.

• Resolution: If the package is confirmed lost, we will either send a replacement or issue a full refund.

4.4. Cancellations

If you need to cancel an order after it has been placed but before it has shipped:

• Contact Us Promptly: Email [email protected] with your order number as soon as possible.

• Full Refund: If the cancellation request is received before the order ships, you will receive a full refund to your original payment method.

• Shipped Orders: If the order has already shipped, the standard returns process will apply.

5. Return Shipping Costs

• Customer Responsibility: Return shipping costs are the responsibility of the customer, except for defective, damaged, or incorrect items.

• Prepaid Return Labels: In certain situations, we may provide a prepaid return label at our discretion. Contact us to determine if you qualify for a prepaid label.

6. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, you can return the original item for a refund and place a new order for the desired item.

7. Final Sale and Non-Returnable Items

• Non-Returnable Items: Gift cards, final sale items, and personalized products are not eligible for return or refund.

• Hygiene-Related Products: For health and safety reasons, some items, such as undergarments, cannot be returned.

8. Questions or Concerns?

If you have any further questions regarding our Returns & Refunds Policy, please don’t hesitate to reach out to us at [email protected]. We are here to assist you with any concerns and ensure a smooth and satisfactory resolution.

Thank you for shopping with ArcticAttire!